Refund Policy

This Refund Policy explains how refunds, cancellations, billing issues, and access issues are handled for digital products and paid access offered through OnYourTerms.home.

OnYourTerms.home primarily offers digital products, digital access, and educational materials delivered electronically.

1. Digital product policy

Because Platform products are digital and access may be granted immediately after purchase, purchases are generally considered final once access has been provided.

This policy is intended to apply to digital region editions, Playbook access, and other digital materials or access-based products offered through the Platform.

2. General refund position

Unless otherwise stated on the Platform or required by applicable law, refunds, returns, exchanges, and cancellations are generally not offered for digital products once access has been granted.

By purchasing a digital product or paid access on the Platform, you acknowledge that the purchase is generally final after access is made available.

3. Non-waivable legal rights

Nothing in this Refund Policy is intended to limit or exclude any rights that cannot be limited or excluded under applicable consumer protection law.

If applicable law gives you a cancellation, refund, reversal, or similar right in a specific situation, that legal right will apply to the extent required by law.

4. Access issues and technical problems

If you experience a genuine technical issue accessing purchased content or account-based access, reasonable efforts will be made to restore or correct access.

This may include:

• Restoring access to your account
• Correcting a region-access issue
• Re-issuing access where appropriate
• Providing reasonable troubleshooting support

Access problems do not automatically entitle a user to a refund, but they will be reviewed in good faith.

5. Duplicate charges or billing errors

If you believe you were charged more than once by mistake, charged for the wrong product, or experienced a billing error, contact us as soon as possible with enough detail to review the issue.

Verified duplicate charges or clear billing errors may be corrected, including by refund or charge reversal where appropriate.

6. No refund for change of mind

Except where required by applicable law, refunds are generally not offered for reasons such as:

• Change of mind
• No longer wanting the product
• Not using the product after purchase
• Purchasing the wrong region by mistake after access is granted
• Expecting professional, legal, brokerage, or advisory services that the Platform does not provide

7. Policy updates

This Refund Policy may be updated from time to time. Updates will be reflected on this page with a revised “Last updated” date.

8. Related policies

This Refund Policy should be read together with the Platform’s Terms of Use, Disclaimer, and Privacy Policy.

9. Contact

If you need help with an access issue or believe there has been a billing error, please contact the Platform through the contact page.